Collaboration
Comments, tagging, and real-time editing across your team.
Ratiba is built for sales and ops to work on the same live trip. There are no version conflicts, no "final_FINAL_v3.docx" emails, and no "wait, did you update the lodge?" questions.
Real-time editing
When two team members open the same itinerary, both see live updates as the other edits. Each cell shows a tiny avatar marker when someone else is editing it, so you don't trample each other.
Auto-save happens on every change. There is no save button.
If you and a teammate edit the same cell at the same time, the last write wins. The activity timeline records both edits so the loser can recover.
Internal comments
Each day, each line item, and the trip overall has a comment thread. Click the speech bubble to open it.
- Tag a teammate with
@to notify them. - Mark resolved when the question is answered.
- Comments are internal-only. Clients never see them.
Tags create in-app notifications and an optional email digest.
Client comments
On the published proposal, the client has their own comment box. Their comments appear in the itinerary's Client comments tab.
You can reply from inside Ratiba, and your reply emails the client. The thread is two-way.
Activity timeline
Every itinerary has a chronological activity timeline showing:
- Who built it.
- Edits over time.
- Publishes and republishes.
- Client opens, comments, acceptances.
Use this to debrief deals, especially "what went wrong" on lost proposals.
Assigning a trip
You can assign an itinerary to a teammate (or yourself). The assignee owns the trip — they're the default @ target for client questions and the one notifications go to first.
Assignment is independent of who created the trip, so you can hand off cleanly.
Approval workflow
For agencies or DMCs with a senior sign-off step, you can require an admin to approve the pricing tab before a proposal can be published. Enable in Settings → Workflow. When enabled:
- Members can build trips and request approval.
- An admin sees a pending-approval queue.
- Publishing is blocked until approval is granted.
Useful for trainees or for managing margin discipline.